Unit Head Process and Data Management & AI (Assistant Manager)

• Completed the May 2025-Oct 2025 probation period with a final performance score of 94.04.
• Directed the Data Maturity Level assessment workflow, identifying capability gaps and setting priority projects to close the gap against target maturity levels.
• Led the migration direction from VM-based infrastructure to Kubernetes for suitable workloads, improving platform scalability and operational readiness.
• Maintained and governed SOPs for Data Engineering and Infrastructure within the Data Engineering team.
• Led infrastructure workload optimization for IT Data, reducing estimated operational infrastructure cost by 57% and moving 100% of non-critical workloads to spot instances.
• Delivered a business process documentation program for Operational and IT Technology, completing 6 BPMN documentations and achieving 96% stakeholder validation satisfaction.
• Built and implemented an internal automation platform, reaching 100% implementation readiness with complete technical documentation and user manuals.
• Expanded automation platforms for other departments and drove adoption across 7 units/divisions, helping teams reduce repetitive work through internal platform enablement.
• Directed chatbot implementation for Operations to identify potential fraud, helping the team uncover more than IDR 100 million in massive fraud within a single month.
• Directed OCR and object recognition implementation for document processing, closing gaps in unclaimable partner claims and reducing potential loss by more than IDR 1 billion per month.
• Provided strategic direction across these initiatives while the team supported execution and delivery.